Every package holiday dealer is legally required to provide a guarantee scheme for their travellers (Civil Code 7 Article 7:512) and Hello Holland work with GGTO.
The acronym GGTO stands for Garantiefonds voor Gespecialiseerde Touroperators (Guarantee Fund for Specialist Tour Operators) and was established in January 2012. They offer guarantees to the customers of more than 200 specialist tour operators. The affiliated tour operators work independently and are specialist direct sellers who are officially registered in the Netherlands.
The Guarantee Fund GGTO guarantees travellers who have booked through one of the affiliated tour operators that they will be reimbursed the prepaid part of the travel cost if the tour operator suffers financial insolvency as a result of which the trip cannot take place. This is valid before departure as well as during the trip.
Moreover, the Guarantee Fund GGTO underwrites your return trip for the length of your stay if the tour operator, due to financial insolvency, can no longer take responsibility for this.
The affiliated tour operator displays the GGTO logo on its website and stationery and refers to the guarantee scheme of the Guarantee Fund GGTO in its terms and conditions.
The tour operator charges each traveller a client contribution of € 15 per booking for this guarantee scheme. These contributions are paid to the GGTO enabling the guarantee fund to be built up and maintained.
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